Shipping Policy

At Brielle Devices, we are dedicated to delivering your orders in a timely and secure manner. This Shipping Policy outlines the terms and conditions of shipping for customers worldwide. By placing an order with us, you agree to the terms of this policy.

1. Shipping Locations

We are proud to offer worldwide shipping. Regardless of your location, we aim to provide fast and reliable delivery services to all our customers.

2. Processing Time

  • Order Processing: Once we receive your order, we will process it within 1-3 business days (excluding weekends and holidays). You will receive a confirmation email once your order is processed and ready to ship.
  • Order Dispatch: After processing, your order will be dispatched for delivery. Depending on your location, the shipping time will vary (see shipping time section).

3. Shipping Methods and Delivery Times

  • Standard Shipping: Delivery time for standard shipping typically ranges from 7 to 14 business days, depending on your location.
  • Express Shipping: If available, express shipping options may be provided at an additional cost. Delivery for express shipping usually takes 3 to 7 business days.

Please note that shipping times are estimates and can vary depending on factors such as customs processing, weather conditions, and other unforeseen delays.

4. Shipping Costs

Shipping fees are calculated based on the destination and the size/weight of your order. The total shipping cost will be displayed at checkout before you confirm your purchase. We strive to keep shipping costs as affordable as possible.

5. Cash on Delivery

As a cash-on-delivery business, we only accept payments in cash at the time of delivery. Please ensure that the exact amount is available when the courier arrives, as our delivery agents are not authorized to make change.

6. Order Tracking

Once your order has shipped, you will receive a tracking number (if applicable) to monitor the status of your delivery. You can use this tracking number to check the progress of your order.

7. Customs and Duties

  • International Orders: For orders shipped internationally, please note that customs fees, taxes, and import duties may apply once your package reaches the destination country. These fees are the responsibility of the customer and are not included in the shipping costs at checkout.
  • Customs Processing Delays: Occasionally, customs processing can cause delays beyond our control. Brielle Devices is not responsible for any such delays.

8. Incorrect Shipping Information

Please double-check the shipping details provided at checkout. If incorrect information is entered (wrong address or phone number), please contact us as soon as possible to correct the details. We are not responsible for delays or non-delivery due to incorrect information provided by the customer.

9. Missing or Lost Packages

If your order is delayed or appears to be lost, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue. If the package is confirmed as lost, we will assist you in filing a claim (if applicable), but please note that we are not liable for lost packages once they have been handed over to the shipping carrier.

10. Returns due to Delivery Issues

If a package is returned to us due to an issue with the delivery address (e.g., the customer was unavailable, or the address was incorrect), we will contact you to arrange re-shipping. Additional shipping charges may apply in such cases.

11. Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please contact us [email protected].