Refund and Returns Policy

At Brielle Devices, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned. This Refund and Return Policy outlines the conditions under which you can return products and request a refund. By purchasing from Brielle Devices, you agree to the terms outlined in this policy.

1. Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • Eligibility: Returns and exchanges are only accepted for products that are unused, in original packaging, and in the same condition as when they were delivered. Products must be returned within 7 days from the date of delivery.
  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 48 hours of delivery, and we will arrange for a replacement or full refund.
  • Non-returnable Items: Some products are non-returnable, including but not limited to:
    • Opened or used items
    • Products with tampered or missing serial numbers
    • Personalized or custom items

2. How to Return an Item

To initiate a return, please follow these steps:

  • Step 1: Contact us via email at [Insert Contact Email] or call [Insert Contact Number] within 7 days of receiving your order to request a return authorization.
  • Step 2: Provide the following information:
    • Order number
    • Product name(s) being returned
    • Reason for return
  • Step 3: Once your return request is approved, we will provide you with a return shipping label (if applicable) or instructions for returning the product.
  • Step 4: Pack the product securely in its original packaging and return it to us as instructed.

Note: Return shipping fees may apply unless the product is damaged or defective.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If your return is approved, we will issue a refund as follows:

  • Refund Method: Since we offer cash-on-delivery payment, the refund will be processed via cash.
  • Refund Processing Time: Refunds will be processed within 7-10 business days after the returned item is received and inspected.

4. Cancellations

  • If you wish to cancel your order before it is shipped, please contact us as soon as possible. Cancellations will be processed without any fees.
  • Once your order is shipped, it cannot be canceled. You will need to follow the return process once you receive the product.

5. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please check your bank account or contact your bank for further processing. If the issue persists, please contact us at [Insert Contact Email], and we will assist you.

6. Exchanges

If you received a defective or incorrect item, we will exchange it for the correct product or offer a refund. Exchanges are subject to product availability.

7. Contact Us

If you have any questions or concerns regarding our Refunds and Return Policy, please contact us [email protected].